NWSA Complaints & Guidance

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North West Skills Academy Covid-19 Guidance

·       During Covid 19 National lockdown periods, learning will take place online via teams, zoom, facetime or phone with your Tutor/ Assessor. Our learner Support Officer – Tony Bewley is available for any help and support you need – please contact him via email: tonybewley@nwskillsacademy.co.uk or: 07585604732.

·       All learning and 1:1 sessions will take place online or by phone with your Tutor /Assessor Assessments – Where construction sites remain open your Assessor will make arrangements to conduct observations on site or via facetime video as appropriate.

·       Learners are expected to continue their learning and assessment as per their individual learning plan and target achievement dates – unless advised otherwise by their Tutor/Assessor.

·       Please notify your Tutor / Assessor if you are furloughed so we can agree alternative arrangements for your assessment.

·       If any learner does not currently have a laptop, tablet, computer or phone please contact your Tutor / Assessor so we can support you with this to continue your learning.

 

·       Our learner Support Officer – Tony Bewley is available for any help and support any learner needs – please contact him via email: tonybewley@nwskillsacademy.co.uk or: 07585604732.

‘At North West Skills Academy we take complaints seriously, if you have a complaint about our service please see the form below

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